CRM Systems
We undertake the installation, configuration and support of CRM programs such as Customer Relationship Management (CRM) systems according to the characteristics of each business and which help to better manage information related to customers, human resources, suppliers and goods, in order to achieve the attraction of new customers and the retention of existing ones, the optimization of products or services and the strengthening of relationships with suppliers.
The primary purpose of CRM is better organization, increasing revenue, as well as attracting better quality customers and better marketing organization. A modern CRM program records all customer information for communication with the company, providing the company with the ability to monitor its efficiency and the evolution of its productivity.
More specifically, a CRM system deals with:
- Managing daily tasks such as phone calls, meetings and emails
- Sales opportunity management.
- Track history and offers.
- Monitoring customer communication (phone, fax, email, SMS)
- Identifying key customers
- Lead management
- Automation of daily tasks
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