A) Technical software support for applications of large and small companies, large and small accounting offices that mainly use the following software: Academia Financials (of the company Data Communication AE), Softone ERP (of the company Soft1) & Payroll, accounting management, extra tax system (of company Epsilonet AE).
"FOROEPILYSIS SA" is expected to undertake the installation and configuration services of the above software systems, with reliability and responsibility, ensuring the smooth operation of programs and systems for the most efficient operation and development of businesses.
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n addition, certain categories of software support are to be related to: The perfect installation and full configuration as well as support during the operation of ERP programs. ERP programs are business tools for controlling, monitoring and coordinating operations in the central and remote facilities of a company. For example, an integrated ERP system can integrate all the departments of a company in one database: production, warehouse, sales, suppliers, customers, human resources in general, financial management, in one database . By installing the most suitable ERP programs, each company can improve or even increase its existing competitiveness against the challenges and data of the needs of the modern market. The installation and configuration and support of CRM programs, i.e. Customer Relationship Management Systems (CRM) according to the characteristics of each business and which help to better manage information related to customers, human resources, suppliers and goods, in order to achieve attracting new customers and maintaining existing ones, optimizing products or services and strengthening relationships with suppliers.
B) Technical support of application software used by companies and hotels for the purpose of:
B.1) the preparation of a budget, the calculation of cash flows, the calculation of lending needs, the analysis of the method of financing, the evaluations of products and margins, the analysis of risks (Risk Analysis), and the calculation of what if scenarios
B.2) the preparation of a Business Plan
B.3) accounting costing of Hotel units and catering.
C) Network technical support: Study, design and installation of local corporate networks and VPNs. The services may concern the study and implementation of a network from the beginning, choosing the appropriate hardware according to the networking needs of each business and proceeding with the installation on its premises. Also, they may concern the upgrade or expansion of the already existing network according to the requirements of each company. Examples of local networks are: installation and connection of call centers which are configured based on the needs of each company, connection of local networks, support and installation of peripherals (printers, scanners), connection of routers with computers, scanners, printers, communication channels, connections of computers with servers, wireless network support etc.
D) Other services such as operating system format and installation, antivirus installation & removal of malicious software (viruses, spyware, malware), computer software upgrades, laptops and netbooks, installation of software and hardware applications for office automation, data recovery and backups , consulting services, etc.
The company "FOROEPILYSIS S.A." is expected to operate with modern technological equipment and excellent infrastructure, components which, in combination with the experience and know-how of existing and new staff, can create high-level consulting services related to computers (KAD 62.02) as well as other technology activities of Information and computer services activities (KAD 62.09).
Finally, the vision of the company "FOROEPILYSIS SA", in addition to providing excellent services, is also the creation of added value to the local community with the specialized computerization of the accounts of both the existing clientele and potential customers.
Regarding the first, second and fourth activities, the support is expected to take place either remotely - where technicians will be able to troubleshoot the problem using software such as team viewer 11 (either zoom,skype,anydesk); or by on-site visit in case of difficult or multiple issues. In remote customer service, once customers give permission, FOROPILYSIS S.A. executives can view the customer's screen and use the keyboard and mouse to fix the problem or install an application by working as if they were on the customer's premises with security.
Regarding the third activity, a first appointment is expected where we will study the customer's needs, the necessary measurements will be made and the materials that the customer wants us to install and we will inform him about the cost and time of the installation. After receiving an advance payment for the purchase of the necessary materials (cables, switches, etc.) we will make the following appointments for the installation and customization to the needs of each customer.
The goal is to provide services at affordable prices so that all companies can access our services by getting the package that suits them. Each company can choose a package of service hours or an annual subscription. Also an important goal of the company is the minimization of the recovery time of the problems which is achieved with preventive maintenance services designed for the requirements of the business.
In summary, the services provided by FOROEPILYSIS S.A. after the implementation of the proposed investment plan will include technical support contracts for each type of business adapted to its own needs:
- Support services (Help Desk) by phone or e-mail
- Support services with specialized consultants
- Problem management and monitoring services using specialized tools
- Computer repair services (To service for computers or laptops as well as any additional work also concerns business premises or computers located in a network with servers.
- Operating system installation (Windows, MacOS, Linux).
- Installing applications and configuring them.
- Check for proper operation
- Check and reject viruses, malware, spyware. Installation, upgrade and replacement of hardware.
- Download (BackUp) and restore (Restore) data
Technical problem solving services related to data, applications or processes which include:
- Support servers.
- Software installations.
- Computer upgrades and peripheral device installations.
- Management of printers / scanners etc.
- Antivirus checks / configurations.
- User support and training
- Automatic Software Update Procedures
- Application modification services according to specific customer requirements, such as Reports, new functions or procedures, etc.
- SoftOne Business Software
- Integrated ERP/CRM project management services
- Software analysis & customization without any limitations
- Development of custom software modules on the SoftOne platform to cover any specialized information requirement
- End user & administrator training services
Comprehensive technical support services with:
- specialized help desk, for telephone support
- remote support
- physical presence of engineers on your premises, if required
- Consulting services for the continuous development and utilization of application data
- Cloud Services – Enterprise Mobility
- Productivity & Collaboration Tools
- Cloud Business Applications
- Business Process Management Business Intelligence & Data Management
- Infrastructure as-a-service Solutions
- Unified Communications
- Enterprise Mobility Solutions
Very soon we will be able to offer our new services!